Dignity, Respect and Regulatory

Our commitment

We treat our clients and our employees honestly and equitably, objectively, with dignity and respect and abide by established grievance procedures.

Fees

Our fees are set at reasonable levels and explained in advance so you know where you stand.

Conflicts of Interest

We conduct our business and personal affairs in such a way as to avoid conflicts or the appearance of conflicts.

Equality and Safety at Work

We are fully committed to equal opportunities for all and to diversity.

The firm does not tolerate any form of harassment, intimidation or bullying by or against employees.

We provide a healthy, safe and secure work environment where employees can achieve their career goals.

Recruitment

If you are interested in pursuing a career or work placement at Camilla Baldwin, please email enquiries@camillabaldwin.com

Client Complaints Procedure

We are committed to providing a high-quality service to all of our clients. If you have any comments, good or bad, it is important you tell us so we can continue to refine our service.

If you have any problem with our service (including a complaint about a bill), our approach will be constructive; we will take every complaint seriously, we will investigate it promptly and thoroughly and will take remedial action as appropriate. If you have a complaint you should raise it in the first instance with Camilla Baldwin. We would expect to resolve any problem to your satisfaction. If, however, you are not satisfied you can contact the Legal Ombudsman. Any complaint to the Legal Ombudsman must usually be made within six months of our final response to your complaint or within six years of the act or omission about which you are complaining occurring (or if outside this period, within three years of when you should reasonably have become aware of the act or omission). You can contact the Legal Ombudsman on 0300 555 0333, at enquiries@legalombudsman.org.uk or at PO Box 6806, Wolverhampton WV1 9WJ. If your complaint relates to your bill, you may also be able to apply to court for an assessment of the bill under Part III of the Solicitors Act 1974.

Legal

Camilla Baldwin is regulated by the Solicitors Regulation Authority.

Camilla Baldwin is the trading name of Camilla Baldwin Limited. Camilla Baldwin Limited is registered in England and Wales with number 07139625 and registered office at 3 Charles Street, London W1J 5DD.  A list of directors is available for inspection at the above address.

References to “partner” refer to senior members of the Camilla Baldwin team of partner standing.

Camilla Baldwin maintains professional indemnity insurance as required by the SRA Indemnity Insurance Rules 2011. That insurance covers the professional services provided by the firm and the insurer is the International Insurance Company of Hanover Limited.

The firm is registered under the Data Protection Act 1998 and abides by the principles required under the Data Protection Act 1998.